Thank you for choosing Ashley!

We hope you are looking forward to your delivery! Please review the information below to ensure you are well-prepared for delivery. If you have any questions, our Customer Care team is happy to help! You can contact us through the chat function in the bottom right corner of this screen, or call/text 732-548-1200.  

Please note: If you need to reschedule, please do so at least 72 before delivery. If you request to reschedule delivery within 72 hours, an additional fee may be charged. 

Notifications: 

• You will receive a 4-hour time window for your delivery at least 36 hours before the delivery day. Unfortunately, we cannot honor requests for specific delivery times as our trucks are routed geographically.  Delivery windows start as early as 6AM and can be as late as 7PM. 

• Please confirm all notifications that ask for confirmation when you receive them. Otherwise, you'll continue to get more notifications.

• On the day of delivery:
  
  • You will receive a text/email early in the morning telling you the driver has started their route. This will provide a link you can use to track the driver's progress throughout the day. 
  • You will receive another notification when the driver is on the way to your stop with their approximate ETA. This is usually between 15-60 minutes depending on how far their previous stop is from yours.
  • You will receive a final notification when the driver arrives so you can greet them!  

Delivery Expectations: 

• Our white glove delivery includes set-up in the location specified, assembly of your furniture, removal of any trash and a demonstration of your new furniture!  

• Please make sure that there is a responsible adult home to sign for delivery. We cannot deliver merchandise without an adult’s signature and we cannot leave items outside. If no one is home to accept the delivery, a redelivery fee may be charged.  

• We are happy to honor building/elevator restrictions and COI’s but please inform us of those as soon as possible if you have not done so already. 

• Walkup fees of $10/piece/floor will be applied after the third floor. Our delivery teams cannot walk items up beyond 5 floors. 

• Existing items will not be removed by the delivery team unless you have paid for our additional furniture removal service, or if you are receiving a mattress and need an existing mattress removed. Please ensure your space is clear and all pathways are not obstructed.  

Delivery Issues/Warranty Information 

• We ask that you inspect all items before signing for delivery to ensure they are up to your standards. Please report any concerns to our delivery team and Customer Care team so they may review your options.
  

• If the product isn't what you were expecting, or has any damages or defects, you have the option to refuse the items at the time of delivery and we will re-deliver new items, or you can reselect for something else. Once items are accepted into the home, they are considered final sale and only your manufacturer warranty applies. 

• Your 1-year Limited Manufacturer Warranty covers manufacturing defects starting on the original date of delivery. During this warranty, we will first attempt to service the merchandise at no cost to you and, if it cannot be fixed, we will replace it.  

• What this warranty does NOT cover: 
  • Normal wear and tear or abuse, neglect, misuse, accidents, or damage resulting from improper use, care, or storage – this is for manufacturing defects only. 
  • Cosmetic issues reported more than 72 hours after delivery. 
  • Fabric pilling
  • Lamps, rugs, accessories and fire pit tables 
  • Furniture for rented, business, commercial, institutional, or other non-residential uses

• Returns of any kind after delivery are not accepted.  

• Reselections for items of equal or greater value may be accommodated after delivery for preference-related concerns, however, a restocking fee of up to 40% and a delivery fee for the new items will apply.  

Our full Terms and Conditions can be found by clicking HERE